July 3, 2008

Using My Online Cart To Boost Sales

by Kirt Christensen

Two years ago, I took the initiative to begin selling rare books online. During that time, I had visions of people buying my as quick as they could click. However, to my disappointment, things were not as simple as they seemed and here is my recap of what I learned.

After days went by, and sales still were not up to par, I begin to examine my site. My site was designed well and my marketing strategy was well planned. Maybe it is my shopping cart? So I hunkered down and begin reading all I could find regarding e-commerce shopping carts.

One thing I learned was to know what you are doing before you take the first step. It is not as simple as just choosing the first software you find. You need to research and study the different options out there so you get the one that best suites your needs

Now that I have the right software, I need to see what else is missing. So, I examined my own shopping habits and found that I tend to buy things just because I see them, not necessarily because I want them. This is known as impulse buying and is a great driver for online sales. When a customer sees similar items other customers brought, they will be tempted to buy the same things.

Buying more than one item, the customer will be more likely to complete the sale if they are offered a discount. The more they buy, the more they save will keep the customer coming back. Some carts even allow for groups to chat and decide on buying in bulk so everyone receives the benefit.

Another way to use your cart is with an affiliate program, which allows you free or low cost advertisement. This will allow shoppers that may have known about your site view your items. Other shopping cart add-ons include: customer tracking, various payment options, etc.

Customer satisfaction is important to drive sales. To maintain this, the site should include important information such as pictures of the items, shipping cost, and amount of time for the item to arrive. Shipping is one of the most essentials to online retail.

Once you have researched as much as you can and are still coming up short, ask for help. Professionals are available to answer any questions you may have. They have experience in the business and can guide you in the right direction.

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Filed under Software by Kirt Christensen

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